In-App Messaging
26 Mar 2026
How to get help and ask questions?
- For product or service questions regarding a marketplace item, click on “Ask a question” on the right side of the listing. This will allow communication directly with the Vendor.
Can I call or email the Vendor directly?
- No, please use our site communication and messaging features as per our our Terms of Service, communicating directly via phone or email with vendors will cause the Vendors to violate their service agreement with us as well.
How do I contact a vendor before buying?
- On every product or service page, there is a "Message Vendor" button. This opens a secure chat window where you can ask specific questions.
Are my messages private?
- Yes. Messages are private between you and the vendor. Please keep all communications within the site messaging to ensure you are protected by our platform's Terms of Service.
How will I know if I have a new message?
- You will receive an email notification and a "red dot" alert on the bell icon in your top navigation bar whenever a vendor or buyer replies.
Who do I contact if I have an issue with an order?
- Vendors are the seller of record and provide full service for their goods and services. Our marketplace is a processor that enables a variety of vendors to sell their goods and services. All order issues, returns, and policies are provided by the Vendor directly. The user can contact Vendors directly through the site messaging function.